At NG Platinum Homes, we believe top-quality customer service begins with the first phone call—and we don’t stop there. We at NG Platinum Homes believe the true measure of integrity is how a company treats its clients after the job is done; therefore, we guarantee our customer’s needs are met from the moment they make their initial call to long after the project is complete. That’s why we offer our Premium Client Care Warranty: because a job well done simply does not meet our standards. Our Premium Client Care Warranty exceeds industry warranty standards and ensures that both our customers and our contractors understand our high standards for responsibility and accountability in every project.
The NG Platinum Homes Premium Client Care Warranty, built from our constant focus on customer satisfaction, is one of the strongest in the nation. Communication is key, and in addition to doing everything we can, to guarantee your project runs smoothly, we make sure to keep you informed in detail throughout the remodeling process. At NG Platinum Homes, we pride ourselves on bringing happiness to all our customers. Our written warranty is a guarantee that we will be there for our customers long after the project is complete to ensure they’re satisfied with our work.
The following is a summary of what our Premium Client Care Warranty covers. Full details are made available upon contract initiation and upon request.
5 YEAR WARRANTY
NG Platinum Homes is one of the most reliable and respected design and build firms in area. We commit to producing high-quality work that will stand the test of time. Therefore, NG Platinum Homes guarantees against latent defects in construction or workmanship for a period of five (5) years after completion of every project.
4 YEAR WARRANTY
NG Platinum Homes uses only top-quality material for our design build projects. We commit to solving any issues that may arise concerning materials used in our projects for up to four (4) years after the completion of a project. Should issues arise, NG Platinum Homes will contact our suppliers from the time of the construction and obtain any manufacturers’ warranties. Should a manufacturer need to repair or replace an appliance, manufactured component, equipment, or material as per their warranty/warranties, NG Platinum Homes will assist with coordinating the process. Though NG Platinum Homes has no legal obligation to assist in repairs related to manufacturers’ defects, NG Platinum Homes may, at our discretion, also provide customers with the construction labor related to the relevant repair or replacement without charge.
2 YEAR WARRANTY
The required standard “One Year Expressed Limited Warranty” (also known as the “Fit and Finish Warranty”) is an industry standard. At NG Platinum Homes, we hold ourselves and our trade contractors to a higher standard. Therefore, we double the time of the required warranty to TWO (2) YEARS to demonstrate our responsibility and accountability to our clients for every project we undertake.
